Acer Laptop not shutting down properly

Hi Everyone,

Wondered if you can help with a shutdown issue I have?

If I choose to restart, suspend or shutdown, it hangs on the Logo and the square dots stop their rotating colour change procession.

Is there anything I can do to stop this happening?

I have to hold down the power button at the moment in order to turn it off.

Thank you in advance,

Phil.

The system being run is this:

System: Acer (portable)
product: Aspire E1-410
v: V2.05
Mobo: Acer
model: Aspire E1-410
v: V2.05
Bios: Insyde
v: V2.05
date: 03/11/2014
Card: Intel Atom Processor Z36xxx/Z37xxx Series Graphics & Display
Display Server: X.org 1.18.3
drivers: intel (unloaded: fbdev,vesa)
tty size: 170x48
Advanced Data: N/A out of X

Hi @Phil_Claffey,

have you done a full system update?:

Hi Wolfman,

Yes, updated.

Thanks,

Phil.

@Phil_Claffey, It sounds like you are experiencing what is currently a fairly common issue; but maybe not… If so, though, an easy workaround may be in order for you.

I don’t know if your update fixed your shutdown lag; but there are a half dozen risky commands to breeze past this annoying issue, as well as what you do: [quote=“Phil_Claffey, post:1, topic:6388”]
I have to hold down the power button at the moment in order to turn it off.
[/quote]

Whatever is causing it may never be found, e.g., systemd bugs, lagging daemons, programs that won’t quit, or any number of other shutdown/reboot issues. But a good, safe, workaround (community link below) will help you forget about it. :smiley:

Please try this the next time it hangs: Magic SysRq key trick
(If you don’t have a SysRq key use the PrintScrn key instead)
Hold ALT + SysRq and while holding type reisuo.

It’s not a fix for your problem but it might be better than a hard reboot

It will not shut down at all or will it hang for exactly 90 seconds (which is systemd default).

Hi @Phil_Claffey,

if you keep updating; it should sort itself out, this was happening on my HP Compaq PC but is now resolved!. :smiley:

It hangs eternally. Thanks though! ;O)

I wait in vain… ;O(

Stick with it Phil!. :thumbsup:

OK,

Thanks Wolfman, it’s been freezing with YouTube and Open Office a few times in the last 24 hours.

I so love this OS, be great if it would suspend, but hey, apart from that an a couple of crashes, I really cannot complain at all.

Cheers,

Phil.

Hi @Phil_Claffey
The freezing while playing video and your processor type makes me think you might be another victim of bug 109051.

You should try adding intel_idle.max_cstate=1 to your kernel arguments and see if that fixes thing.

Cheers

1 Like

Thank you Ouroumov,

How to I get to the kernel arguments?

Sorry, I am a bit of a novice when it comes to Ubuntu.

I presume it is through the terminal, once in there and I paste the ‘intel_idle.max_cstate=1’ it tells me that the ‘command not found’.

Cheers,

Phil.

Cheers

Easiest way:

sudo pluma /etc/default/grub

Modify:

GRUB_CMDLINE_LINUX_DEFAULT=“quiet splash”

So it reads:

GRUB_CMDLINE_LINUX_DEFAULT=“quiet splash intel_idle.max_cstate=1”

Then run the command:

sudo update-grub

… and reboot

2 Likes

A post was split to a new topic: Shutdown taking a very long time

@Phil_Claffey, did you try that from my last post?

Hello Ourmov,

yes, still the same.

Thank you though.

It also freezes when I unplug the power supply.

Phil.

Hi Phil,
I have the same problem. It is caused by Intel bay trail cores and the bug is affecting many.
I have a solution which isn’t the best but still good and valid for Ubuntu 18.04 users too.
Solution:
first open terminal by pressing ctl+alt+T
then type the following commend : sudo gedit /etc/default/grub
find and edit GRUB_CMDLINE_LINUX_DEFAULT="quite splash" into GRUB_CMDLINE_LINUX_DEFAULT="intel_idle.max_cstate=1"
Then save and close the grub
Now you have to update Grub, just use the following commend sudo update-grub
Turn off your laptop forcefully for one last time cause after that you are not going to have this problem after you Boot it up again.
Hope it helps