I copied/modified this from Ask Ubuntu.
(Because of my cognitive impairment, I have done things like delete most of my documents even though I back them up to a 2nd platter drive.)
My condition is way beyond "mild-cognitive-impairment." 
If you want to help me, ask probing questions. https://www.indeed.com/career-advice/career-development/probing-questions
(You guys already do the above.)