Help with printer HP

Support & Help Requests Hardware
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I am just a user. I know how to install Ubuntu Mate and find everything in Software Boutique. For Mate Terminal I need very specific line by line instruction. I've been using Ubuntu in that way for over 15 years, and been very satisfied. I am currently using 22.04.5 LTS.
Now, I bought a new printer, HP Color Laser MFP 179fnw. HPLIP doesn't see it at all, claims USB cable has been unplugged, Wi-Fi doesn't work eider. I never had problems with my previous printers.
I downloaded HP driver for Ubuntu from HP support site, and here is the problem: I don't now how to install it! On HP site it said to double click on downloaded file and it will start installing, but it doesn't. I have the file in my Download folder, what do I do to install it?

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Hi, @Dakinu and welcome to the Ubuntu MATE Community!

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this printer can connect via usb, wifi, or network. Which method do you want?

If usb, connect the printer and start Printers in UM, it should find it.

if wifi, you need to configure the printer to use wifi (from the printer panel) and then you can connect to that wifi AP using your smartphone.

If network, connect an rj45 cable, printer should get an ip and if you open your browser to that ip, it should provide configuration settings.

which driver you downloaded, is it an executable, is it a tar.gz ?

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Was the file you downloaded named "uld-hp_V1.00.39.12_00.15.tar.gz"?

If so, this is a Tar archive, a file containing compressed copies of other files and folders. You will first have to extract those compressed files and folders before installing.

I recommend that you create a subfolder under your Download folder. Name it HP, and move the "uld-hp_V1.00.39.12_00.15.tar.gz" file into that HP subfolder.

Now when you double click the "uld-hp_V1.00.39.12_00.15.tar.gz" file, it should open Engrampa, which is MATE's default archive manager. In the Engrampa window, you should see a folder named "uld". Click that folder to select it, and then click the "Extract" button underneath the menu bar. When the extraction finishes, close Engrampa.

Now use the file manager (Caja) to navigate to your ~/Download/HP folder. That folder should now contain the extracted "uld" folder. Double-click the "uld" folder to open it. Inside that folder should be a script file named "install.sh". Double-clicking "install.sh" should start the installation process.

Please let us know how it goes.

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Thank you for your very detailed description, it has been very helpful! (I was busy with a little bit of Covid for a while, but now I'm mostly back to normal, so let's deal with this &%"$#*!)
I found install.sh an double-clicked it and nothing happened. I also tried install-printer.sh and install-scanner.sh, also nothing.
Maybe something in the settings of my computer is wrong?

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  • Please make sure that a shell script file in question is marked as executable. I.e. right-click the file and select Properties menu entry.
  • Try to run the script from terminal. Do not forget to change the current directory to the installation directory and invoke script as ./<script-name> That is prepend script name with dot and slash.

P.S. It well may be that installation requires root privileges and script invocation line may be sudo ./<script-name>

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This is the order of folders and shell script file:
Home -> Dubravka -> Downloads -> HP -> uld -> install.sh
What exactley do I write in the terminal?

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Please make sure that a shell script file in question is marked as executable. I.e. right-click the file and select Properties menu entry

That box is checked!

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$ cd /home/Dubravka/Downloads/HP/uld
$ sudo chmod +x install.sh
$ sudo ./install.sh
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$ cd /home/dubravka/downloads/hp/uld
bash: cd: /home/dubravka/downloads/hp/uld: No such file or directory

$ cd /home/Dubravka/Downloads/HP/uld
bash: cd: /home/Dubravka/Downloads/HP/uld: No such file or directory

??? :face_holding_back_tears:

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Obviously, the real path actually differs from that you have wrote down. Ok. Just try to select ...uld directory in Caja file manager, right click on it and select Open in terminal menu entry instead of cd command.

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/home/user/Downloads/uld/

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Thank you! My brother found the way thanks to your suggestions!

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Installation is done, but now what? My HPLIP still doesn't recognise any device.

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I can see it in Control Center - Printers, and just got a scan from it, but still can't print

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I ran hp-setup in terminal, and got error: No devices found on bus: usb, but I just got a scan from it!

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Please verify that your printer is selected as the current printer in the preferences of your text editor/office word processor.

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if you see it in Control Panel | Printers, print a Test page.

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Tank you, everyone, for your help! Printer now works, all functions work! Big :heart: to everyone!

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Glad you managed to resolve your problem!
Please mark this topic as solved by clicking on the check-mark of appropriate reply.