HP MFP M377dw - installation problems - help required

networking
scanner
HP

#1

Hallo

I have a problem. It’s strange, at least to me.

I have two machines running Ubuntu-Mate 16.04.3 attached to the same network-switch in my home office. One of them can scan from my network M377dw printer-scanner, the other can’t see the multifunction device’s scanner.

So I tried installing the “hp-plugin” on the machine with the problem.

Output of the command "sudo hp-plugin [email protected]:~$ sudo hp-plugin [sudo] password for name: ERROR: ld.so: object 'libesets_pac.so' from /etc/ld.so.preload cannot be preloaded (cannot open shared object file): ignored.

HP Linux Imaging and Printing System (ver. 3.17.10)
Plugin Download and Install Utility ver. 2.1

Copyright © 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

warning: It is not recommended to run ‘hp-plugin’ in a root mode.

HP Linux Imaging and Printing System (ver. 3.17.10)
Plugin Download and Install Utility ver. 2.1

Copyright © 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

(Note: Defaults for each question are maked with a ‘*’. Press to accept the default.)


PLUG-IN INSTALLATION FOR HPLIP 3.17.10

Option Description


d Download plug-in from HP (recommended)
p Specify a path to the plug-in (advanced)
q Quit hp-plugin (skip installation)

Enter option (d=download*, p=specify path, q=quit) ? d


DOWNLOAD PLUGIN

Checking for network connection…
Downloading plug-in from:
Downloading plug-in: [\ ] 0% Receiving digital keys: /usr/bin/gpg --homedir /home/name/.hplip/.gnupg --no-permission-warning --keyserver pgp.mit.edu --recv-keys key


INSTALLING PLUG-IN

ERROR: ld.so: object ‘libesets_pac.so’ from /etc/ld.so.preload cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object ‘libesets_pac.so’ from /etc/ld.so.preload cannot be preloaded (cannot open shared object file): ignored.
Creating directory plugin_tmp
ERROR: ld.so: object ‘libesets_pac.so’ from /etc/ld.so.preload cannot be preloaded (cannot open shared object file): ignored.
Verifying archive integrity…ERROR: ld.so: object ‘libesets_pac.so’ from /etc/ld.so.preload cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object ‘libesets_pac.so’ from /etc/ld.so.preload cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object ‘libesets_pac.so’ from /etc/ld.so.preload cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object ‘libesets_pac.so’ from /etc/ld.so.preload cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object ‘libesets_pac.so’ from /etc/ld.so.preload cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object ‘libesets_pac.so’ from /etc/ld.so.preload cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object ‘libesets_pac.so’ from /etc/ld.so.preload cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object ‘ERROR: ld.so: object ‘libesets_pac.solibesets_pac.so’ from ’ from /etc/ld.so.preload/etc/ld.so.preload cannot be preloaded ( cannot be preloaded (cannot open shared object filecannot open shared object file): ignored.
): ignored.
ERROR: ld.so: object ‘libesets_pac.so’ from /etc/ld.so.preload cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object ‘libesets_pac.so’ from /etc/ld.so.preload cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object ‘libesets_pac.so’ from /etc/ld.so.preload cannot be preloaded (cannot open shared object file): ignored.
All good.
ERROR: ld.so: object ‘libesets_pac.so’ from /etc/ld.so.preload cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object ‘libesets_pac.so’ from /etc/ld.so.preloadERROR: ld.so: object ’ cannot be preloaded (libesets_pac.socannot open shared object file’ from ): ignored.
/etc/ld.so.preload cannot be preloaded (cannot open shared object file): ignored.
Uncompressing HPLIP 3.17.10 Plugin Self Extracting ArchiveERROR: ld.so: object ‘libesets_pac.so’ from /etc/ld.so.preload cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object ‘libesets_pac.so’ from /etc/ld.so.preload cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object ‘libesets_pac.so’ from /etc/ld.so.preload cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object ‘libesets_pac.so’ from /etc/ld.so.preloadERROR: ld.so: object ’ cannot be preloaded (libesets_pac.socannot open shared object file’ from ): ignored.
/etc/ld.so.preload cannot be preloaded (cannot open shared object file): ignored.
.ERROR: ld.so: object ‘libesets_pac.so’ from /etc/ld.so.preload cannot be preloaded (cannot open shared object file): ignored.
…ERROR: ld.so: object ‘libesets_pac.so’ from /etc/ld.so.preload cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object ‘libesets_pac.so’ from /etc/ld.so.preload cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object ‘libesets_pac.so’ from /etc/ld.so.preload cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object ‘libesets_pac.so’ from /etc/ld.so.preload cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object ‘libesets_pac.so’ from /etc/ld.so.preload cannot be preloaded (cannot open shared object file): ignored.

ERROR: ld.so: object ‘libesets_pac.so’ from /etc/ld.so.preload cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object ‘libesets_pac.so’ from /etc/ld.so.preload cannot be preloaded (cannot open shared object file): ignored.
Traceback (most recent call last):
File “./plugin_install.py”, line 92, in
(UI_TOOLKIT_QT3, UI_TOOLKIT_QT4, UI_TOOLKIT_QT5), True)
NameError: name ‘UI_TOOLKIT_QT5’ is not defined
error: Python gobject/dbus may be not installed

Done.
[email protected]:~$

Can anyone help decipher what’s wrong and advise me on how to proceed?

PS hplip can’t install the device.


#2

HI alpinejohn,

did you set it up using a network cable first?. Even though an HP printer/scanner will allow you to do it via wireless, it is better to first set it up using a cable !. :smiley:


#3

Hallo wolfman

I don’t use wireless, except to sync those small hand-held things.

Both computers are connected to the same network-switch as the network printer itself. The network-switch connects to one of my router outlets.

I’m now progressing to compare the output of “apt list --installed” for both computers. I’ll post a summary of my analysis when I finish. :nerd:


#4

Hello everyone

This is an update to show how the problem was finally solved.

  • I updated the machine to Ubuntu-Mate 18.04. Then I installed hplip and set up the printer/scanner with hplip.
  • I have not set up the printer via the “set up printer” dialogue.
  • Everything works as expected.

:slightly_smiling_face: