Subiquity crashes installing Ubuntu 24.04?

Support & Help Requests
, ,
#1

Got a crash when hitting the "Install recommended proprietary software" screen in the installer. This is a System76 Thelio, fresh install of 24.04 from a fresh iso. Debug logs below:

flutter: DEBUG subiquity_client: ==> setSource(ubuntu-mate-desktop) null
flutter: DEBUG subiquity_client: GET http://localhost/storage/v2?wait=true
flutter: DEBUG subiquity_client: ==> setDrivers(true) null
flutter: DEBUG subiquity_client: ==> setCodecs(true) null
flutter: ERROR ubuntu_bootstrap: Unhandled exception
	SubiquityException: getStorageV2() returned error 500
Traceback (most recent call last):
  File "/snap/ubuntu-desktop-bootstrap/171/bin/subiquity/subiquity/common/api/server.py", line 164, in handler
    result = await implementation(**args)
  File "/snap/ubuntu-desktop-bootstrap/171/bin/subiquity/subiquity/server/controllers/filesystem.py", line 1052, in v2_GET
    return await self.get_v2_storage_response(self.model, wait, include_raid)
  File "/snap/ubuntu-desktop-bootstrap/171/bin/subiquity/subiquity/server/controllers/filesystem.py", line 1038, in get_v2_storage_response
    disks=[labels.for_client(d) for d in disks],
  File "/snap/ubuntu-desktop-bootstrap/171/bin/subiquity/subiquity/server/controllers/filesystem.py", line 1038, in <listcomp>
    disks=[labels.for_client(d) for d in disks],
  File "/snap/ubuntu-desktop-bootstrap/171/usr/lib/python3.10/functools.py", line 889, in wrapper
    return dispatch(args[0].__class__)(*args, **kw)
  File "/snap/ubuntu-desktop-bootstrap/171/bin/subiquity/subiquity/common/filesystem/labels.py", line 327, in _for_client_disk
    can_be_boot_device=boot.can_be_boot_device(disk),
  File "/snap/ubuntu-desktop-bootstrap/171/usr/lib/python3.10/functools.py", line 889, in wrapper
    return dispatch(args[0].__class__)(*args, **kw)
  File "/snap/ubuntu-desktop-bootstrap/171/bin/subiquity/subiquity/common/filesystem/boot.py", line 343, in _can_be_boot_device_disk
    plan = get_boot_device_plan(disk, resize_partition=resize_partition)
  File "/snap/ubuntu-desktop-bootstrap/171/bin/subiquity/subiquity/common/filesystem/boot.py", line 317, in get_boot_device_plan
    return get_boot_device_plan_bios(device)
  File "/snap/ubuntu-desktop-bootstrap/171/bin/subiquity/subiquity/common/filesystem/boot.py", line 171, in get_boot_device_plan_bios
    offset=device.alignment_data().min_start_offset,
  File "/snap/ubuntu-desktop-bootstrap/171/bin/subiquity/subiquity/models/filesystem.py", line 745, in alignment_data
    return self._m._partition_alignment_data[ptable]
KeyError: 'unsupported'

#0      SubiquityClient._receive (package:subiquity_client/src/client.dart:74)
<asynchronous suspension>
#1      StorageService._updateStorage (package:ubuntu_bootstrap/services/storage_service.dart:101)
<asynchronous suspension>
#2      Future.wait.<anonymous closure> (dart:async/future.dart:518)
<asynchronous suspension>
#3      CodecsAndDriversPage.build.<anonymous closure> (package:ubuntu_bootstrap/pages/source/codecs_and_drivers_page.dart:40)
<asynchronous suspension>
#4      _WizardButtonState.build.<anonymous closure> (package:ubuntu_wizard/src/wizard_button.dart:112)
<asynchronous suspension>

This happens whether I have both boxes checked or not. Additionally, I have a confirmed working good internet connection.

Any guidance is appreciated!

#2

Hi, @surfrock66 :slight_smile:

I suggest that you report the problem that you are having - with the Ubuntu 24.04 MATE LTS ("Noble Numbat") installation - in Launchpad, in the "subiquity" (Ubuntu installer) package section.

Here is the link to the Launchpad page with the current "subiquity" reported issues ("Bugs"), ordered by "Age" (most recent bugs appear first):

https://bugs.launchpad.net/ubuntu/+source/subiquity/+bugs?orderby=-datecreated&start=0

And here is the link to report a Bug for "subiquity":

https://bugs.launchpad.net/ubuntu/+source/subiquity/+filebug

I hope this helps at least somewhat. Please, keep us posted in this discussion topic :slight_smile:

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#3

It's much worse...it is looking like the storage controller on the motherboard is failing, so writing the system to disk is crashing. This is not a subiquity issue :confused:

1 Like
#4

Hi again, @surfrock66

You wrote:

Sorry to hear that :frowning: Best of luck with your machine!

1 Like