Suddenly unable to mount Windows partition

Support & Help Requests
1

Hi there,

I am not able to mount a windows partition using caja out of a sudden. I get this error message:

Error mounting /dev/sda4 at /media/ben/Hauptdaten: Command-line `mount -t “ntfs” -o “uhelper=udisks2,nodev,nosuid,uid=1000,gid=1000” “/dev/sda4” “/media/ben/Hauptdaten”’ exited with non-zero exit status 14: The disk contains an unclean file system (0, 0).
Metadata kept in Windows cache, refused to mount.
Failed to mount ‘/dev/sda4’: Operation not permitted
The NTFS partition is in an unsafe state. Please resume and shutdown
Windows fully (no hibernation or fast restarting), or mount the volume
read-only with the ‘ro’ mount option.

I did start and shut down the w10 system a few times, no improvement.

Does anyone know what the issue is?

Thanks,

N

2

Windows 10 (and 8 I think) don’t really shut down fully by default when you shut down. As I understand it, they kind of half hibernate, which makes starting up faster, but it means partitions aren’t fully unmounted.

Do you need write access or just read access? To get read access, you can mount it read-only. It’s easy to do temporarily using Disks. To get write access, you can either choose “Restart” in Windows (which does a full shutdown) or disable “fast startup” in Windows.

3 Likes
3

Thank you so much, That did the trick!