Hello! I am having an issue with Ubuntu using the built-in camera.
I have an Acer Aspire 5 by the way, brand new if that can help.
The system knows it exists (Firmware Updater can find it easily) but no software can make it work. I have looked up online and these are all the fixes that I tried, unsuccessfully so far:
Install Cheese
systemctl --user restart pipewire
sudo usermod -aG video $USER
sudo apt-get install v4l-utils
dmesg | grep -i webcam
sudo modprobe -v uvcvideo
sudo apt install guvcview
lots of reboots
The thing is that while using Windows, the camera works just fine. I was able to have a video call a couple of hours ago, so it's not a hardware issue.
Please help me, I do not know what to do...
Do you have a file showing as
/dev/video0
Please provide the report from the following command (use Live CD to obtain and send if necessary):
inxi -F -xxx
This will give the Community a full picture of what you are dealing with.
System:
Host: marcolino Kernel: 6.8.0-48-generic arch: x86_64 bits: 64 compiler: gcc
v: 13.2.0 clocksource: tsc
Desktop: MATE v: 1.26.2 wm: marco v: 1.26.2 with: mate-panel
tools: mate-screensaver vt: 7 dm: LightDM v: 1.30.0 Distro: MATE 24.04.1
LTS (Noble Numbat) base: Ubuntu
Machine:
Type: Laptop System: Acer product: Aspire A515-57G v: V1.27
serial: <superuser required>
Mobo: ADL model: Ganymede_ADU v: V1.27 serial: <superuser required>
part-nu: 0000000000000000 uuid: <superuser required> UEFI: Insyde v: 1.27
date: 02/15/2024
Battery:
ID-1: BAT1 charge: 53.7 Wh (100.0%) condition: 53.7/52.8 Wh (101.7%)
volts: 12.8 min: 11.2 model: SMP AP23A7L type: Li-ion serial: 4820
status: full
CPU:
Info: 10-core (2-mt/8-st) model: 12th Gen Intel Core i5-1235U bits: 64
type: MST AMCP smt: enabled arch: Alder Lake rev: 4 cache: L1: 928 KiB
L2: 6.5 MiB L3: 12 MiB
Speed (MHz): avg: 448 high: 612 min/max: 400/4400:3300 cores: 1: 400
2: 612 3: 600 4: 400 5: 567 6: 400 7: 400 8: 400 9: 400 10: 400 11: 400
12: 400 bogomips: 59904
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
Device-1: Intel Alder Lake-UP3 GT2 [UHD Graphics]
vendor: Acer Incorporated ALI driver: i915 v: kernel arch: Gen-12.2 ports:
active: eDP-1 empty: DP-1,DP-2,HDMI-A-1 bus-ID: 0000:00:02.0
chip-ID: 8086:4628 class-ID: 0300
Device-2: NVIDIA GA107M [GeForce RTX 2050] vendor: Acer Incorporated ALI
driver: nvidia v: 550.120 arch: Turing bus-ID: 0000:01:00.0
chip-ID: 10de:25a9 class-ID: 0302
Device-3: Quanta ACER HD User Facing driver: N/A type: USB rev: 2.0
speed: 480 Mb/s lanes: 1 bus-ID: 1-7:3 chip-ID: 0408:4033 class-ID: fe01
serial: 01.00.00
Display: x11 server: X.Org v: 21.1.11 compositor: marco v: 1.26.2 driver:
X: loaded: modesetting,nvidia unloaded: fbdev,nouveau,vesa dri: iris
gpu: i915 display-ID: :0 screens: 1
Screen-1: 0 s-res: 1920x1080 s-dpi: 98 s-size: 499x280mm (19.65x11.02")
s-diag: 572mm (22.53")
Monitor-1: eDP-1 model: ChiMei InnoLux 0x15e7 res: 1920x1080 hz: 60
dpi: 142 size: 344x193mm (13.54x7.6") diag: 394mm (15.5") modes: 1920x1080
API: EGL v: 1.5 hw: drv: intel iris drv: nvidia platforms: device: 0
drv: nvidia device: 2 drv: iris device: 3 drv: swrast gbm: drv: nvidia
surfaceless: drv: nvidia x11: drv: iris inactive: wayland,device-1
API: OpenGL v: 4.6.0 compat-v: 4.5 vendor: intel mesa v: 24.0.9-0ubuntu0.2
glx-v: 1.4 direct-render: yes renderer: Mesa Intel Graphics (ADL GT2)
device-ID: 8086:4628
Audio:
Device-1: Intel Alder Lake PCH-P High Definition Audio
vendor: Acer Incorporated ALI driver: sof-audio-pci-intel-tgl
bus-ID: 0000:00:1f.3 chip-ID: 8086:51c8 class-ID: 0401
API: ALSA v: k6.8.0-48-generic status: kernel-api
Server-1: PipeWire v: 1.0.5 status: active with: 1: pipewire-pulse
status: active 2: wireplumber status: active
Network:
Device-1: Intel Alder Lake-P PCH CNVi WiFi driver: iwlwifi v: kernel
bus-ID: 0000:00:14.3 chip-ID: 8086:51f0 class-ID: 0280
IF: wlp0s20f3 state: up mac: dc:97:ba:3a:f4:21
Device-2: Realtek RTL8111/8168/8211/8411 PCI Express Gigabit Ethernet
vendor: Acer Incorporated ALI RTL8111/8168/8411 driver: r8169 v: kernel
port: 3000 bus-ID: 0000:2b:00.0 chip-ID: 10ec:8168 class-ID: 0200
IF: enp43s0 state: down mac: 40:c2:ba:fa:d4:86
Bluetooth:
Device-1: Intel AX201 Bluetooth driver: btusb v: 0.8 type: USB rev: 2.0
speed: 12 Mb/s lanes: 1 bus-ID: 1-10:5 chip-ID: 8087:0026 class-ID: e001
Report: hciconfig ID: hci0 rfk-id: 2 state: up address: DC:97:BA:3A:F4:25
bt-v: 5.2 lmp-v: 11 sub-v: 363c hci-v: 11 rev: 363c class-ID: 7c010c
RAID:
Hardware-1: Intel Volume Management Device NVMe RAID Controller driver: vmd
v: 0.6 port: N/A bus-ID: 0000:00:0e.0 chip-ID: 8086:467f rev: class-ID: 0104
Drives:
Local Storage: total: 476.94 GiB used: 17.57 GiB (3.7%)
ID-1: /dev/nvme0n1 vendor: Micron model: 2450 MTFDKBA512TFK
size: 476.94 GiB speed: 63.2 Gb/s lanes: 4 tech: SSD serial: 235045941545
fw-rev: V5MA010 temp: 23.9 C scheme: GPT
Partition:
ID-1: / size: 97.87 GiB used: 17.5 GiB (17.9%) fs: ext4 dev: /dev/nvme0n1p5
ID-2: /boot/efi size: 256 MiB used: 62 MiB (24.2%) fs: vfat
dev: /dev/nvme0n1p1
Swap:
ID-1: swap-1 type: file size: 4 GiB used: 0 KiB (0.0%) priority: -2
file: /swap.img
Sensors:
System Temperatures: cpu: 39.0 C mobo: N/A
Fan Speeds (rpm): N/A
Info:
Memory: total: 16 GiB note: est. available: 15.33 GiB used: 4.16 GiB (27.1%)
Processes: 330 Power: uptime: 2h 15m states: freeze,mem suspend: s2idle
wakeups: 0 hibernate: disabled Init: systemd v: 255 target: graphical (5)
default: graphical
Packages: 2218 pm: dpkg pkgs: 2205 pm: snap pkgs: 13 Compilers:
gcc: 13.2.0 Shell: Bash v: 5.2.21 running-in: mate-terminal inxi: 3.3.34
Would you mind also giving the report from
lsdev
ericmarceau:
lsdev
Device DMA IRQ I/O Ports
------------------------------------------------
3 ELAN0524:01 169
0000:00:02.0 0000-0000
0000:00:1f.4 0000-0000
0000:01:00.0 0000-0000
0000:2b:00.0 0000-0000
acpi 9
ACPI 0000-0000 0000-0000 0000-0000 0000-0000 0000-0000
AudioDSP 206
cascade 4
dma 0000-0000
dma1 0000-0000
dma2 0000-0000
dmar0 120
dmar1 121
EC 0000-0000 0000-0000
enp43s0 168
fpu 0000-0000
i2c_designware.0 27
i2c_designware.1 40
i2c_designware.2 31
i2c_designware.3 32
i801_smbus 0000-0000
i8042 1
i915 204
INTC1055:00 14
iTCO_wdt 0000-0000
iwlwifi:default_queue 190
iwlwifi:exception 203
iwlwifi:queue_1 191
iwlwifi:queue_10 200
iwlwifi:queue_11 201
iwlwifi:queue_12 202
iwlwifi:queue_2 192
iwlwifi:queue_3 193
iwlwifi:queue_4 194
iwlwifi:queue_5 195
iwlwifi:queue_6 196
iwlwifi:queue_7 197
iwlwifi:queue_8 198
iwlwifi:queue_9 199
keyboard 0000-0000 0000-0000
mei_me 189
nvidia 205
PCI 0000-0000 0000-0000 0000-0000 0000-0000 0000-0000 0000-0000
PCIe PME 122 124
PCIe PME, pciehp 123
pic1 0000-0000
pic2 0000-0000
pnp 0000-0000 0000-0000 0000-0000 0000-0000 0000-0000
PNP0C09:00 0000-0000 0000-0000
processor_thermal_device_pci 16
rtc0 8 0000-0000
thunderbolt 144 145
timer0 0000-0000
timer1 0000-0000
VMD-MSI 126 ahci[10000:e0:17.0] 171
VMD-MSI 126 PCIe PME 170
VMD-MSI 127 nvme0q0 180
VMD-MSI 128 nvme0q1 181
VMD-MSI 129 nvme0q2 182
VMD-MSI 130 nvme0q3 183
VMD-MSI 131 nvme0q4 184
VMD-MSI 132 nvme0q5 185
VMD-MSI 133 nvme0q6 186
VMD-MSI 134 nvme0q7 187
VMD-MSI 135 nvme0q8 188
vmd0 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143
xhci_hcd 160 172
Well, I'm not an expert, but I don't recognize any of those as a video device. Maybe someone else has the insights to recognize it.
I also found this posting on AskUbuntu
The command they use
v4l2-ctl --list-devices
might be a good start, to see what it gives you.
NOTE: I myself do not have a video camera on my computer.
----- edit -----
Is there any chance that you video camera's cable got disconnected at some point?
----- edit 2 -----
There is also the following, which reports all devices in a more compact fashion:
lspci
1 Like
Good day akaichi, welcome to the community!
inxi -F -xxx already showed what your webcam is, which is as follows:
Device-3: Quanta ACER HD User Facing driver: N/A type: USB rev: 2.0
speed: 480 Mb/s lanes: 1 bus-ID: 1-7:3 chip-ID: 0408:4033 class-ID: fe01
serial: 01.00.00
If you were able to read the details, it says:
driver: N/A
This is because the drivers are yet to be added to the kernel under this issue, which is a pending open task. See the details here .
I've seen some members of the Arch community (and its close derivatives) who have successfully made this device work. However, it seems to me that you have to compile a kernel module for this one, which isn't an easy feat either.
P.S. I've found a Github repository which should make it easier for you, from the same people in the Arch community who've worked on it. View the repository here . Please follow the instructions very carefully. Have a good one!
5 Likes
Thanks for the help, Keiaa =)
1 Like
mickee
5 November 2024 15:50
9
interesting for me as I had similar issue, turns out for me that there is a Function key that enables the camera on my laptop. It actually removes the camera on the hardware level.
2 Likes
