Ubuntu Mate 18.04 updated from 17.10 and Welcome snaps

Support & Help Requests
#1

I updated my ubuntu mate from 17.10 to 18.04 installed the missing Welcome, and Boutique snaps but them are no working. Something I’m doing wrong?

#2

What happens if you try to run them from a terminal with this?

env BAMF_DESKTOP_FILE_HINT=/var/lib/snapd/desktop/applications/ubuntu-mate-welcome_ubuntu-mate-welcome.desktop /snap/bin/ubuntu-mate-welcome
env BAMF_DESKTOP_FILE_HINT=/var/lib/snapd/desktop/applications/ubuntu-mate-welcome_software-boutique.desktop /snap/bin/ubuntu-mate-welcome.software-boutique
#3

Thanks for your help Im far from the troubled computer now. I will try your
sugestion as soon as I can but now
Im going out of city maybe two weeks. Really thanks a lot

#4

I get this
israel@israel-H61H2-CM:~$ env BAMF_DESKTOP_FILE_HINT=/var/lib/snapd/desktop/applications/ubuntu-mate-welcome_ubuntu-mate-welcome.desktop /snap/bin/ubuntu-mate-welcome
2018/06/14 08:35:55.181835 cmd_run.go:677: WARNING: cannot create user data directory: no se puede crear “/home/israel/snap/ubuntu-mate-welcome/168”: mkdir /home/israel/snap: not a directory
cannot create user data directory: /home/israel/snap/ubuntu-mate-welcome/168: Not a directory
israel@israel-H61H2-CM:~$ env BAMF_DESKTOP_FILE_HINT=/var/lib/snapd/desktop/applications/ubuntu-mate-welcome_software-boutique.desktop /snap/bin/ubuntu-mate-welcome.software-boutique
2018/06/14 08:35:55.358134 cmd_run.go:677: WARNING: cannot create user data directory: no se puede crear “/home/israel/snap/ubuntu-mate-welcome/168”: mkdir /home/israel/snap: not a directory
cannot create user data directory: /home/israel/snap/ubuntu-mate-welcome/168: Not a directory
israel@israel-H61H2-CM:~$
israel@israel-H61H2-CM:~$

#5

It seems to be unable to create the snap dir in your home. Do you already have one? or a file named “snap” there?
What happens if you try to create it?

mkdir ~/snap
#6

It says it already exist

#7

In the home appears only a zero bytes file named snap, no a directory

#8

Then, try to delete it and create a dir with that name instead. Then, try again to start Welcome and the Software Boutique.

#9

Thanks. It works now. I am very grateful of your kind help and patience.