Can't play movies on Amazon Prime or update Chrome to a newer version

Support & Help Requests
#1

I built a machine with Ubuntu with MATE Desktop Environment 1.18.0 quite some time ago and never bothered to do updates, and now it can't do most updates. It gets errors claiming that repositories don't exist or cannot be accessed.

Specifically, I have an old version of Google Chrome that does not support Amazon Prime. I get a Digital Rights Error:

Your web browser is missing a digital rights component. Go to chrome: / / components and under WidevineCdm , click Check for update .

But WidevineCdm is not among the components available. I contacted Amazon Customer support and they told me I would have to get a more recent version of the Chrome browser. I have a very similar problem with FireFox which also cannot play Prime content.

Here are the errors I get when I run sudo apt-get update. They include a warning that a list related to Google Chrome has been configured several times. Perhaps that is preventing Chrome from updating, but since FireFox also is not working with Amazon Prime, I fear that maybe the only way to fix the problem is to upgrade to a different version of Ubuntu. I would appreciate any advice those monitoring this thread have to offer. Is there a way to upgrade to a more recent version of Ubuntu without wiping out all my installed software?

john:~$ sudo apt-get update
Ign:1 http://dl.google.com/linux/chrome/deb stable InRelease                   
Get:2 http://dl.google.com/linux/chrome/deb stable Release [943 B]             
Get:3 http://dl.google.com/linux/chrome/deb stable Release.gpg [819 B]         
Ign:4 http://us.archive.ubuntu.com/ubuntu artful InRelease                     
Hit:5 http://ppa.launchpad.net/graphics-drivers/ppa/ubuntu artful InRelease    
Ign:6 http://us.archive.ubuntu.com/ubuntu artful-updates InRelease             
Ign:7 http://us.archive.ubuntu.com/ubuntu artful-backports InRelease
Err:8 http://us.archive.ubuntu.com/ubuntu artful Release
  404  Not Found [IP: 91.189.91.26 80]
Err:9 http://us.archive.ubuntu.com/ubuntu artful-updates Release
  404  Not Found [IP: 91.189.91.26 80]
Hit:10 http://linux.teamviewer.com/deb stable InRelease
Hit:11 http://linux.teamviewer.com/deb preview InRelease                  
Err:12 http://us.archive.ubuntu.com/ubuntu artful-backports Release       
  404  Not Found [IP: 91.189.91.26 80]
Reading package lists... Done                       
E: Repository 'http://dl.google.com/linux/chrome/deb stable Release' changed its 'Origin' value from 'Google, Inc.' to 'Google LLC'
N: This must be accepted explicitly before updates for this repository can be applied. See apt-secure(8) manpage for details.
E: The repository 'http://us.archive.ubuntu.com/ubuntu artful Release' no longer has a Release file.
N: Updating from such a repository can't be done securely, and is therefore disabled by default.
N: See apt-secure(8) manpage for repository creation and user configuration details.
E: The repository 'http://us.archive.ubuntu.com/ubuntu artful-updates Release' no longer has a Release file.
N: Updating from such a repository can't be done securely, and is therefore disabled by default.
N: See apt-secure(8) manpage for repository creation and user configuration details.
E: The repository 'http://us.archive.ubuntu.com/ubuntu artful-backports Release' no longer has a Release file.
N: Updating from such a repository can't be done securely, and is therefore disabled by default.
N: See apt-secure(8) manpage for repository creation and user configuration details.
W: Target Packages (main/binary-amd64/Packages) is configured multiple times in /etc/apt/sources.list.d/google-chrome.list:3 and /etc/apt/sources.list.d/google.list:1
W: Target Packages (main/binary-all/Packages) is configured multiple times in /etc/apt/sources.list.d/google-chrome.list:3 and /etc/apt/sources.list.d/google.list:1
W: Target Translations (main/i18n/Translation-en_US) is configured multiple times in /etc/apt/sources.list.d/google-chrome.list:3 and /etc/apt/sources.list.d/google.list:1
W: Target Translations (main/i18n/Translation-en) is configured multiple times in /etc/apt/sources.list.d/google-chrome.list:3 and /etc/apt/sources.list.d/google.list:1
#2

Is this an ubuntu MATE install or ubuntu with the MATE desktop installed on top?
Also what verison are you running? since you said MATE Desktop Environment 1.18.0, 16.04?

#3

Thanks very much for the rapid response! Here's the Ubuntu version. I should have included that, apologies:

john:~$ lsb_release -a
No LSB modules are available.
Distributor ID:	Ubuntu
Description:	Ubuntu 17.10
Release:	17.10
Codename:	artful
Release:	17.10
Codename:	artful
#4

And that is our problem. 17.10 is no longer supported and that is what is causing you problems. I would recommend upgrading to 18.04 and then starting with LTS versions so you do not have to upgrade as often. Versions like 17.10 are only supported for one month past the next release (May 2018 in 17.10's case)

#5

Not what I wanted to hear, but what I needed to hear. I'm glad to get clarity. Thanks for that. Does that mean I have to do a complete reinstall and lose all my installed apps? I assume so because the "upgrade" option does not appear to work generally speaking.

#6

For the upgrade it will not remove your programs.
I also say the upgrades are pretty smooth in my opinion.

To Upgrade: Alt + F2 then launch update-manager -cd

#7

I do recommend always backing up important files for any upgrade

#8

I don't see an Update Manager option, but I see a kernel update option "How To Update / Install Linux Kernel". Could it be that?

Next closest option is "Ubuntu MATE Guide"

#9

After Alt+F2, type update-manager -cd

1 Like
#10

Got it. Well, this is an example of what I was talking about. I obviously have an internet connection, because we're chatting right now. But after running the command you recommend, the Software Updater displays the following error message:

Failed to download repository information
Check your internet connection.

#11

Well pluviosilla,
I do not want to give you bad or wrong information.
I will be honest and tell you that I am not sure what the answer is for that. Sorry I cannot help more.

#12

No problem. You've been a huge help already. Much appreciated.

1 Like
#13

The software updater is trying to download drivers from this URL, but the drivers are no longer there:

https://ppa.launchpad.net/graphics-drivers/ppa/ubuntu

#14

This thread makes clear that it is impossible to upgrade from 17.10. So I guess there is no way to my installed apps. Therefore my final question is: how do I reinstall Ubuntu without at least destroying my data?

#15

That is an old version and we need to do a few things to get you on the path to a supported version. You will need to update your /etc/apt/sources.list

The correct address is old-releases.ubuntu.com

4 Likes
#16

For example if you have this in /etc/apt/sources.list

deb http://us.archive.ubuntu.com/ubuntu/ zesty multiverse

We need to make that read:

deb http://old.releases.ubuntu.com/ubuntu/ zesty multiverse

You will need to do this for all of your sources.

2 Likes
#17

Here's what I get with the first command:

john:~$ sudo apt-get update
Ign:1 http://dl.google.com/linux/chrome/deb stable InRelease                   
Hit:2 http://dl.google.com/linux/chrome/deb stable Release                     
Hit:3 http://ppa.launchpad.net/graphics-drivers/ppa/ubuntu artful InRelease    
Hit:5 http://old-releases.ubuntu.com/ubuntu artful InRelease                   
Ign:6 http://old-releases.ubuntu.com/ubuntu artful.updates InRelease
Hit:7 http://old-releases.ubuntu.com/ubuntu artful-updates InRelease
Hit:8 http://old-releases.ubuntu.com/ubuntu artful-backports InRelease
Err:9 http://old-releases.ubuntu.com/ubuntu artful.updates Release
  404  Not Found [IP: 91.189.88.153 80]
Reading package lists... Done
W: Target Packages (main/binary-amd64/Packages) is configured multiple times in /etc/apt/sources.list.d/google-chrome.list:3 and /etc/apt/sources.list.d/google.list:1
W: Target Packages (main/binary-all/Packages) is configured multiple times in /etc/apt/sources.list.d/google-chrome.list:3 and /etc/apt/sources.list.d/google.list:1
W: Target Translations (main/i18n/Translation-en_US) is configured multiple times in /etc/apt/sources.list.d/google-chrome.list:3 and /etc/apt/sources.list.d/google.list:1
W: Target Translations (main/i18n/Translation-en) is configured multiple times in /etc/apt/sources.list.d/google-chrome.list:3 and /etc/apt/sources.list.d/google.list:1
E: The repository 'http://old-releases.ubuntu.com/ubuntu artful.updates Release' does not have a Release file.
N: Updating from such a repository can't be done securely, and is therefore disabled by default.
N: See apt-secure(8) manpage for repository creation and user configuration details.
W: Target Packages (main/binary-amd64/Packages) is configured multiple times in /etc/apt/sources.list.d/google-chrome.list:3 and /etc/apt/sources.list.d/google.list:1
W: Target Packages (main/binary-all/Packages) is configured multiple times in /etc/apt/sources.list.d/google-chrome.list:3 and /etc/apt/sources.list.d/google.list:1
W: Target Translations (main/i18n/Translation-en_US) is configured multiple times in /etc/apt/sources.list.d/google-chrome.list:3 and /etc/apt/sources.list.d/google.list:1
W: Target Translations (main/i18n/Translation-en) is configured multiple times in /etc/apt/sources.list.d/google-chrome.list:3 and /etc/apt/sources.list.d/google.list:1
john:~$
#18

Is the problem that I'm sourcing "artful"?

#19

BTW, following the post I linked to above, I tried replacing "artful" with "bionic". But I still got errors.

#20

Can you disable this ppa and try again, uncheck in the GUI or comment it out #

ppa.launchpad.net/graphics-drivers/ppa/ubuntu