How to fix black screen on start up

Support & Help Requests
1

My screen says starting version 219

2

See if this makes any sense to you.

And welcome to the forums :slight_smile:

3

Is there any button I can press to read boot?

4

The third post in that thread (lah7). Have you tried that?

5

Also what version of Mate have you installed and on what kind of computer?

6

I have an HP 5 YEAR OLD

1471203626804-1093289271.jpg1836×3264 1.44 MB

7

1471203785500-752709657.jpg1836×3264 1.41 MB

8

OK :slight_smile:

You may of hit on your problem. 15.04 is old and no longer supported. You need to install 16.04

Please post back with any questions :slight_smile:

9

How do I do that if my screen looks like this?

10

Do you have a DVD or a flash drive (thumb drive)?

Do you have any other OS on your computer?

11

I’ll have to buy one

12

Lets try something else. When your at the black screen, press these three keys:

CTRL + ALT + F1

What happens?

Edit:
They have to be press all together, at the same time.

13

It’s login and password

14

Excellent

Can you login?

If you can, run the following command:

sudo apt-get update && sudo apt-get dist-upgrade && sudo do-release-upgrade -d && sudo reboot

Really don’t know what to expect, so you will have to tell me what happens. Also this can take a very long time to complete if it goes all the way.

There will be a few questions ask by the installer, just answer yes.

Edit:
I forgot to say you must be hooked up to the internet. sorry