Scanning is not working for my Brother device installed on LAN. Used the Driver Install Tool on support.brother.com, followed directions and everything seemed to complete successfully.
Printing seems okay:
The printer driver was installed.
I was able to go to properties on the installed printer and found Brother MFC9840CDW as the LAN printer and the test page printed. So that’s all good.
Scanning is not working:
- The simple-scan program when opened does not detect the Brother scanner.
- On the Brother device, using the SCAN button, my Ubuntu computer (Dell Optiplex-780, Ubuntu-Mate 17.10) does show up as a destination (it shows the name of my home directory). But if I try to scan the connection to the PC just times out.
- The Brother scanner driver seems to be installed okay because, in a terminal, if I query: brscan-skey -l, it does respond showing the Brother device MFC-c9840CDW and says it is “active.”
- Using the IP address of the Brother device, I am able to reach the config page on the Brother.
Bottom line, no scanning. How to get scanning to work??