Upgrade to 16.04 xenial is periodically freezing

ok, so here’s the story…

About a week ago i upgraded to Ubuntu 16.04 xenial, and i’ve been loving it.

Then after a couple of days on the system it started to freeze periodically…to the point where i couldn’t use the mouse, keyboard, shortcut keys, etc. The screen was still visible with all of my windows, but i was unable to interact with it at all.

On one of my ‘power down…power up’ restarts to get the computer working again i received an internal error (and sent off the report). I don’t remember exactly what the error was, but it looks like i fixed it with…

sudo apt-get update
sudo apt-get dist-upgrade
sudo dpkg --configure -a

Then i went into the drivers settings and disabled third party drivers.

It was working fine until yesterday, when it started freezing again. It’s no longer giving me the internal error…but the freezing happens periodically.

My system specs:

Host: larry-ThinkPad-E555
Kernel: 4.4.0-21-generic x86_64 (64 bit)
Desktop: MATE 1.12.1
Distro: Ubuntu 16.04 xenial

My input devices:

Virtual core pointer id=2 [master pointer (3)]
Virtual core XTEST pointer id=4 [slave pointer (2)]
MOSART Semi. 2.4G Wireless Mouse id=10 [slave pointer (2)]
AlpsPS/2 ALPS DualPoint Stick id=13 [slave pointer (2)]
AlpsPS/2 ALPS DualPoint TouchPad id=12 [slave pointer (2)]
Virtual core keyboard id=3 [master keyboard (2)]
Virtual core XTEST keyboard id=5 [slave keyboard (3)]
Power Button id=6 [slave keyboard (3)]
Video Bus id=7 [slave keyboard (3)]
Power Button id=8 [slave keyboard (3)]
MOSART Semi. 2.4G Wireless Mouse id=9 [slave keyboard (3)]
AT Translated Set 2 keyboard id=11 [slave keyboard (3)]
ThinkPad Extra Buttons id=14 [slave keyboard (3)]

My display info:

         description: VGA compatible controller
         product: Kaveri [Radeon R4 Graphics]
         vendor: Advanced Micro Devices, Inc. [AMD/ATI]
         physical id: 1
         bus info: [email protected]:00:01.0
         version: 00
         width: 64 bits
         clock: 33MHz
         capabilities: pm pciexpress msi vga_controller bus_master cap_list rom
         configuration: driver=radeon latency=0
         resources: irq:37 memory:e0000000-efffffff memory:f0000000-f07fffff ioport:3000(size=256) memory:f0b00000-f0b3ffff memory:f0b60000-f0b7ffff

My PCI Card info:

00:00.0 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Family 15h (Models 30h-3fh) Processor Root Complex [1022:1422]
Subsystem: Advanced Micro Devices, Inc. [AMD] Family 15h (Models 30h-3fh) Processor Root Complex [1022:1422]
00:01.0 VGA compatible controller [0300]: Advanced Micro Devices, Inc. [AMD/ATI] Kaveri [Radeon R4 Graphics] [1002:130b]
Subsystem: Lenovo Kaveri [Radeon R4 Graphics] [17aa:5110]
Kernel driver in use: radeon
Kernel modules: radeon
00:01.1 Audio device [0403]: Advanced Micro Devices, Inc. [AMD/ATI] Kaveri HDMI/DP Audio Controller [1002:1308]
Subsystem: Lenovo Kaveri HDMI/DP Audio Controller [17aa:5110]
Kernel driver in use: snd_hda_intel
Kernel modules: snd_hda_intel
00:02.0 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Device [1022:1424]
00:03.0 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Device [1022:1424]
00:03.1 PCI bridge [0604]: Advanced Micro Devices, Inc. [AMD] Family 15h (Models 30h-3fh) Processor Root Port [1022:1426]
Kernel driver in use: pcieport
Kernel modules: shpchp
00:03.2 PCI bridge [0604]: Advanced Micro Devices, Inc. [AMD] Family 15h (Models 30h-3fh) Processor Root Port [1022:1426]
Kernel driver in use: pcieport
Kernel modules: shpchp
00:03.3 PCI bridge [0604]: Advanced Micro Devices, Inc. [AMD] Family 15h (Models 30h-3fh) Processor Root Port [1022:1426]
Kernel driver in use: pcieport
Kernel modules: shpchp
00:04.0 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Device [1022:1424]
00:10.0 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD] FCH USB XHCI Controller [1022:7814] (rev 09)
Subsystem: Lenovo FCH USB XHCI Controller [17aa:5110]
Kernel driver in use: xhci_hcd
00:10.1 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD] FCH USB XHCI Controller [1022:7814] (rev 09)
Subsystem: Lenovo FCH USB XHCI Controller [17aa:5110]
Kernel driver in use: xhci_hcd
00:11.0 SATA controller [0106]: Advanced Micro Devices, Inc. [AMD] FCH SATA Controller [AHCI mode] [1022:7804] (rev 40)
Subsystem: Lenovo FCH SATA Controller [AHCI mode] [17aa:5110]
Kernel driver in use: ahci
Kernel modules: ahci
00:12.0 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD] FCH USB OHCI Controller [1022:7807] (rev 11)
Subsystem: Lenovo FCH USB OHCI Controller [17aa:5110]
Kernel driver in use: ohci-pci
00:12.2 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD] FCH USB EHCI Controller [1022:7808] (rev 11)
Subsystem: Lenovo FCH USB EHCI Controller [17aa:5110]
Kernel driver in use: ehci-pci
00:13.0 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD] FCH USB OHCI Controller [1022:7807] (rev 11)
Subsystem: Lenovo FCH USB OHCI Controller [17aa:5110]
Kernel driver in use: ohci-pci
00:13.2 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD] FCH USB EHCI Controller [1022:7808] (rev 11)
Subsystem: Lenovo FCH USB EHCI Controller [17aa:5110]
Kernel driver in use: ehci-pci
00:14.0 SMBus [0c05]: Advanced Micro Devices, Inc. [AMD] FCH SMBus Controller [1022:780b] (rev 16)
Subsystem: Lenovo FCH SMBus Controller [17aa:5110]
Kernel modules: i2c_piix4
00:14.2 Audio device [0403]: Advanced Micro Devices, Inc. [AMD] FCH Azalia Controller [1022:780d] (rev 01)
Subsystem: Lenovo FCH Azalia Controller [17aa:5110]
Kernel driver in use: snd_hda_intel
Kernel modules: snd_hda_intel
00:14.3 ISA bridge [0601]: Advanced Micro Devices, Inc. [AMD] FCH LPC Bridge [1022:780e] (rev 11)
Subsystem: Lenovo FCH LPC Bridge [17aa:5110]
00:14.4 PCI bridge [0604]: Advanced Micro Devices, Inc. [AMD] FCH PCI Bridge [1022:780f] (rev 40)
00:14.5 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD] FCH USB OHCI Controller [1022:7809] (rev 11)
Subsystem: Lenovo FCH USB OHCI Controller [17aa:5110]
Kernel driver in use: ohci-pci
00:18.0 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Family 15h (Models 30h-3fh) Processor Function 0 [1022:141a]
00:18.1 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Family 15h (Models 30h-3fh) Processor Function 1 [1022:141b]
00:18.2 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Family 15h (Models 30h-3fh) Processor Function 2 [1022:141c]
Kernel modules: amd64_edac_mod
00:18.3 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Family 15h (Models 30h-3fh) Processor Function 3 [1022:141d]
Kernel driver in use: k10temp
Kernel modules: k10temp
00:18.4 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Family 15h (Models 30h-3fh) Processor Function 4 [1022:141e]
Kernel driver in use: fam15h_power
Kernel modules: fam15h_power
00:18.5 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Family 15h (Models 30h-3fh) Processor Function 5 [1022:141f]
01:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [10ec:8168] (rev 10)
Subsystem: Lenovo RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [17aa:5110]
Kernel driver in use: r8169
Kernel modules: r8169
02:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS5227 PCI Express Card Reader [10ec:5227] (rev 01)
Subsystem: Lenovo RTS5227 PCI Express Card Reader [17aa:5110]
Kernel driver in use: rtsx_pci
Kernel modules: rtsx_pci
03:00.0 Network controller [0280]: Realtek Semiconductor Co., Ltd. RTL8723BE PCIe Wireless Network Adapter [10ec:b723]
Subsystem: Lenovo RTL8723BE PCIe Wireless Network Adapter [17aa:b736]
Kernel driver in use: rtl8723be
Kernel modules: rtl8723be

I think you may have the same bug as me run
inxi -ACDMNSG
and post the output

Nick

I’m getting freezes too… Though, I should say, they have not occurred for the last three hours.

howeverm there is also another issue that is persisting. When i boot up and log in, caja is having a wobbly. This means that although my theme and icon set is working in, say the maion menu, caja is using some kind of legacy gnome theme and icons. The only way to fix is to to do a “killall caja” command, at which point caja resets to the proper theme.

@stevecook172001 run the command inxi -ACDMNSG and let me know the output then

Hi larryb

I would like to see that error report if you don’t mind, its in your logs. These reports can be a mile long, its better in this case to use pastebin. The following instructions will upload the report to pastebin, so open a terminal and enter…

Code:
sudo apt install pastebinit
cat /var/crash/. /var/log/apport.log /var/log/apport.log.1 > logs-t2x4t
cat logs-t2x4t | pastebinit

The terminal will now provide a link (http) for you to post here.

System: Host: server Kernel: 4.4.0-21-lowlatency x86_64 (64 bit) Desktop: MATE 1.12.1
Distro: Ubuntu 16.04 xenial
Machine: System: ASUS product: All Series
Mobo: ASUSTeK model: H81M-PLUS v: Rev X.0x Bios: American Megatrends v: 2104 date: 08/08/2014
CPU: Dual core Intel Core i3-4160 (-HT-MCP-) cache: 3072 KB
clock speeds: max: 3600 MHz 1: 3447 MHz 2: 3420 MHz 3: 3419 MHz 4: 3405 MHz
Graphics: Card: Advanced Micro Devices [AMD/ATI] Bonaire [Radeon R7 200 Series]
Display Server: X.Org 1.18.3 drivers: ati,radeon (unloaded: fbdev,vesa) Resolution: [email protected]
GLX Renderer: Gallium 0.4 on AMD BONAIRE (DRM 2.43.0, LLVM 3.8.0) GLX Version: 3.0 Mesa 11.2.0
Audio: Card-1 Intel 8 Series/C220 Series High Definition Audio Controller driver: snd_hda_intel
Card-2 Advanced Micro Devices [AMD/ATI] Tobago HDMI Audio [Radeon R7 360 / R9 360 OEM]
driver: snd_hda_intel
Sound: Advanced Linux Sound Architecture v: k4.4.0-21-lowlatency
Network: Card-1: Realtek RTL8192CE PCIe Wireless Network Adapter driver: rtl8192ce
Card-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller driver: r8169
Card-3: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller driver: r8169
Drives: HDD Total Size: 1500.3GB (28.2% used) ID-1: /dev/sda model: WDC_WD10EZEX size: 1000.2GB
ID-2: /dev/sdb model: WDC_WD5000AZLX size: 500.1GB

I should add, the issue mentioned occurred prior to and following installation of the low latency kernel and so I don’t think that is implicated.

Though, i should add, the freezes have not occurred for last two or three hours. However, the other issue with caja is still present at login

yeah it would be best to make your own tread

Nick

1 Like

pastebin does not appear to be in the repositories

My mistake, I have edited the above. Thanks

System: Host: larry-ThinkPad-E555 Kernel: 4.4.0-21-generic x86_64 (64 bit)
Desktop: MATE 1.12.1 Distro: Ubuntu 16.04 xenial
Machine: System: LENOVO (portable) product: 20DH002QUS v: ThinkPad E555
Mobo: LENOVO model: 20DH002QUS v: SDK0E50510 WIN
Bios: LENOVO v: HTET45WW (1.17 ) date: 07/16/2015
CPU: Dual core AMD A6-7000 Radeon R4 5 Compute Cores 2C+3G (-MCP-) cache: 2048 KB
clock speeds: max: 2200 MHz 1: 2200 MHz 2: 2200 MHz
Graphics: Card: Advanced Micro Devices [AMD/ATI] Kaveri [Radeon R4 Graphics]
Display Server: X.Org 1.18.3 drivers: ati,radeon (unloaded: fbdev,vesa)
Resolution: [email protected]
GLX Renderer: Gallium 0.4 on AMD KAVERI (DRM 2.43.0, LLVM 3.8.0)
GLX Version: 3.0 Mesa 11.2.0
Audio: Card-1 Advanced Micro Devices [AMD] FCH Azalia Controller
driver: snd_hda_intel
Card-2 Advanced Micro Devices [AMD/ATI] Kaveri HDMI/DP Audio Controller
driver: snd_hda_intel
Sound: Advanced Linux Sound Architecture v: k4.4.0-21-generic
Network: Card-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
driver: r8169
Card-2: Realtek RTL8723BE PCIe Wireless Network Adapter
driver: rtl8723be
Drives: HDD Total Size: 500.1GB (11.1% used)
ID-1: /dev/sda model: MKNSSDCR500GB size: 500.1GB

Very cool…i didn’t know you could use pastebin like that…thanks!.
Here’s the link…
http://paste.ubuntu.com/16247119/

I see nothing helpful in the logs.

There is a driver issue.

Could it of been a kernel upgrade? Try reverting back to an older kernel at grub boot.

You can also try running “dpkg” per the update guide! (A network cable connection is required!):

Interesting. I had an issue with those drivers in my original Linux distros as well (first was Mint second was earlier Ubuntu distro).

Cool…thanks.
I went into the software boutique yesterday and upgraded my outdated packages as well as resolved broken packages.

I think that may have worked because after that was running my system pretty hard for a few hours and there were no freezes at all. But i’m still a little concerned about the AMD drivers.

It froze again :frowning:

Further investigation lead to this:

Standard images of Ubuntu may not work at all on the system or may not work well, though Canonical and computer manufacturers will try to certify the system with future standard releases of Ubuntu.

So it came with 14.04 preinstalled?

If so, what is the manufacture recommendation for upgrading?

http://www.ubuntu.com/certification/hardware/201408-15472/

Hi @larryb,

try the following terminal command (Ctrl + Alt + t) to force any dependency issues you may be having:

sudo apt-get update && sudo apt-get dist-upgrade -f

See the Radeon page too:

https://help.ubuntu.com/community/RadeonDriver

No, it was pre-installed with Windows.